Your Privacy Is Our Priority

2. Data Collection — What We Need to Know

mv88 collects only the information required to deliver our services properly. We never collect irrelevant or excessive personal data.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — users under 21 are not permitted to use our platform)
• Mobile number and email address
• Payment details: bKash, Nagad, Rocket, Upay, or bank account information
• Identity document details (for verification purposes where applicable)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you browse our site, certain technical information is recorded automatically. This includes:

• IP address and device type
• Browser type and operating system
• Pages visited, click patterns, and time spent on the site
• Referral source (how you arrived at our site)
• Data collected through cookies and similar tracking technologies

2.3 Transaction Information

Your deposit and withdrawal history, betting activity, and bonus usage are stored securely in our systems. This information is used to ensure responsible gaming and to identify suspicious activity.

4. Data Sharing — When and With Whom

mv88 does not sell, rent, or commercially distribute any user data. However, in certain specific situations, limited information may be shared with trusted partners:

4.1 Payment Providers

The necessary transaction details are shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete your deposits and withdrawals. This information is used solely to process the relevant payment.

4.2 Technology & Service Partners

To keep the site running, maintain security, and deliver the gaming experience, we use the services of trusted technology partners (such as server providers and anti-fraud systems). They are bound by contractual confidentiality obligations.

4.3 Legal Obligations

Where disclosure of information is required by a court order, a lawful request from a law enforcement authority, or as part of a legal process, mv88 is obliged to provide the necessary information within the scope of the law.

4.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user data may be transferred to the new ownership. In such cases, the protections in this privacy policy will continue to apply.

6. Data Security Measures

mv88 follows the highest technical and organisational standards in the industry to protect your data. Our security framework is built on the following layers:

• SSL Encryption: All data between your browser and our servers is protected via SSL/TLS encryption.
• Data Encryption: Stored sensitive data (payment details, identity document information) is secured with strong encryption algorithms.
• Access Controls: Only authorised staff are granted access to specific data as required by their role.
• Security Monitoring: Our systems are monitored 24/7 to detect suspicious activity.
• Regular Audits: Our security procedures are reviewed and updated on a regular basis.

Please be aware that no data transmission over the internet can be guaranteed as completely secure. It is therefore also your responsibility to keep your account password confidential and to avoid logging in on unfamiliar devices.

8. Data Retention & Deletion

mv88 retains your data only for as long as necessary. The length of the retention period depends on the type and purpose of the data:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Financial records are kept for a specified period in accordance with applicable law.
• Closed Account Data: Even after an account is closed, certain data may be retained as required by legal obligations or for dispute resolution.
• Marketing Data: As soon as you opt out, your data is no longer used for marketing communications.

Once the retention period has ended, or upon your request where applicable, we securely delete your data or anonymise it so that you can no longer be identified.

10. International Data Transfers

mv88's servers and technical infrastructure may be located in Bangladesh and in other countries. As a result, your data may be transferred across international borders.

For any such transfers, we ensure that the data protection standards are maintained at a level equivalent to or higher than this policy. Where applicable, we put contractual safeguards in place.

12. Applicable Law & Jurisdiction

This privacy policy is governed by applicable law. Should any dispute arise regarding the interpretation or application of this policy, both parties will first attempt to resolve it through discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.

If any part of this policy is found to be invalid or unenforceable, the remaining parts will continue to be fully effective.